A Guide to Customer Value Management
3. The Work of Customer Value Management Professionals
5. Cross-functional Collaboration
- Market Research
- Product Management
- Pricing
- Assisted Outbound Channels
- Security
- Customer Experience
- Procurement
- Customer Acquisition
- Cross-functional Collaboration
- Assisted Inbound Channels
- Data Analytics/Business Intelligence
- Data Engineering
- Branding
- Digital Inbound Channels
- Digital Outbound Channels
- Information Technology
- Regulatory and Compliance
- Finance
- Operations
- General Management
Customer Value Management Technology Blueprint